Last Updated: July 12, 2025
1. Please Read Carefully
This Privacy Policy describes the information that governs your access to anduse of the websites and all other services (collectively, the “Services”)provided by Novi Health LLC (referred to as “Company”). It explains whatinformation we collect through our website(s), how we use and share thatinformation, who will have access to the information we collect, and thesecurity measures the Company offers to protect your information. This policyapplies to information we collect when you access or use our website(s). TheSite may hereinafter be referred to as the “Platform” when you use our Servicesor otherwise interact with us.
By creating, registering, or logging into an account throughthe Platform, you are accepting and agreeing to the most recent version of thisPrivacy Policy and the Site’s Terms and Conditions. Your continued use of thePlatform confirms your acceptance of this Privacy Policy.
2. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we do, we will notifyyou by posting the revised policy on our Platform and updating the “LastUpdated” date above. We encourage you to review this page regularly to stayinformed about our information practices.
3. Confidentiality of Health Information
Health information that we receive and/or create about you—relating to yourpast, present, or future health, treatment, or payment—may be considered“Protected Health Information” (PHI) under the Health Insurance Portability andAccountability Act of 1996 (HIPAA) and the Health Information Technology forEconomic and Clinical Health Act (HITECH Act). We comply with HIPAA, HITECH,and other applicable privacy laws and ensure that any transmittal or use ofyour PHI is lawful and authorized.
Further information on how we collect, use, and discloseyour PHI can be found in our Notice of Privacy Practices.
4. Use of Services
Your access and use of our Services are subject to our Terms of Use andTelehealth Authorization and Consent.
5. Collection of Information
5.1 Information You Provide
We collect personal information when you email us, register through thePlatform, or submit forms. This includes but is not limited to: name, gender,email, address, phone number, date of birth, payment details, and bank info.
5.2 Children
Our Services are only for users aged 18 or older. We do not knowingly collectdata from users under 18 without parental consent. If you believe your childhas submitted information, please email us at privacy@joinnovi.com with thesubject “Removal of Minor Information.”
5.3 Information from Your Use
We collect:
Account data (name, contact, payment)
Device info (IP, device ID, browser, OS)
Location info (IP, GPS)
Cookies/Web Beacons/Mobile Identifiers for analytics,personalization, fraud prevention, and advertising
See http://www.allaboutcookies.org for more details.
5.4 Third-Party Data
We may combine data we collect from you with data obtained from third parties.
5.5 Aggregate or De-Identified Data
We may anonymize or aggregate your data and use or share it without limitation.
6. Use of Information
We use your information for:
Fulfilling orders and support
Account management
Sending updates, newsletters, or promotional emails
Analytics and business development
Compliance with laws and regulations
Security and fraud prevention
7. Sharing of Information
We may share your data with:
Service providers (hosting, payment processing)
Pharmacies and healthcare partners
Marketing affiliates (with your opt-in)
Legal entities in compliance with law
Buyers in a merger or acquisition
With your explicit consent
We may also share anonymized or aggregate data for anypurpose.
8. Opt-In Policy
You may opt in to receive marketing communications or allow us to share yourinformation with third parties. You may opt out at any time by following thelink in marketing emails or contacting privacy@joinnovi.com. However,administrative emails may still be sent.
9. Social Media and Third-Party Platforms
Our Platform may include links to third-party websites (e.g., Facebook,Instagram). These sites have their own privacy policies, and we are notresponsible for their practices.
10. Security
We use reasonable security measures to protect your personal data but cannotguarantee 100% security. Do not send sensitive info (e.g., SSN) via unsecuredchannels.
Report suspected breaches to privacy@joinnovi.com.
11. Your Privacy Choices
11.1 Access/Update
Email privacy@joinnovi.com with the subject “Update Personal Information” torequest changes.
11.2 Cookies
You may disable cookies in your browser, but some features may not workproperly.
11.3 Online Behavioral Ads
Opt-out links:
Network Advertising Initiative
Digital Advertising Alliance
11.4 Do Not Track
We do not currently respond to browser “Do Not Track” signals.
11.5 External Sites
We are not responsible for the privacy practices of third-party websites.
11.6 No Third-Party Rights
This Privacy Policy does not grant enforceable rights to third parties.
11.7 Contact Us
Email: privacy@joinnovi.com
Mail: Novi Health LLC, 4131 N Central Expressway #900, Dallas, TX 75204
12. Notice of Privacy Practices (HIPAA)
We may use/disclose PHI for:
Treatment, payment, and operations
Authorized purposes (with your written consent)
Legal requirements
Special cases (public health, research, law enforcement,organ donation, military, etc.)
Your rights:
Request confidential communication
Request restrictions
Inspect and copy PHI
Amend PHI
Receive an accounting of disclosures
Breach notification
Request a paper copy
File a complaint (we will not retaliate)
Contact: privacy@joinnovi.com
13. State-Specific Privacy Rights
If you're a resident of CA, VA, or CO, you have rights under CCPA, CPRA, CPA,and VCDPA:
Right to access your data
Right to request correction
Right to opt out of sale or sharing of personal information
Right to limit sensitive personal information usage
Right to deletion
Right to non-discrimination
To exercise your rights or opt-out, email privacy@joinnovi.comwith the subject line:
“Personal Information Opt Out”
“Limit Disclosure of Personal Information”
“Request for Removal of Minor Information”
We may need to verify your identity. Requests are processedwithin 45 days (plus an optional 45-day extension).
We do not sell your personal information in exchange formonetary compensation.